Effective Date: August 4, 2026

Thank you for shopping with Mo Gemstone.

Worldwide Shipping

We proudly ship to customers in:

• United States
• United Kingdom
• Canada
• Australia
• Selected international destinations

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Custom-made or personalized products may require additional processing time.

Orders are not processed on Sundays or public holidays.

Estimated Delivery Times

• United States: 5–10 Business Days
• United Kingdom: 5–10 Business Days
• Canada: 6–12 Business Days
• Australia: 6–12 Business Days

Delivery estimates may vary depending on customs clearance, courier operations, weather conditions, and peak holiday seasons.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, VAT, or brokerage fees imposed by your country’s customs authority.

These charges are the responsibility of the customer unless otherwise stated.

Incorrect Address

Please ensure your shipping address is accurate before placing an order.

Mo Gemstone is not responsible for delays or losses resulting from incorrect or incomplete shipping information.

Lost or Delayed Shipments

If your package appears delayed or lost, please contact us. We will work with the shipping carrier to investigate and assist you.

Damaged Packages

If your order arrives visibly damaged:

• Take clear photographs before opening the package.
• Contact us within 48 hours of delivery.
• Include your order number and photos in your email.

We will review the issue and provide an appropriate resolution.

Contact

Email: support@mogemstone.com