At Mo Gemstone (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or interact with our services.

Mo Gemstone primarily serves customers in the United States, United Kingdom, Canada, Australia, and other international markets.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Company Name (if applicable)

Order Information

• Products Purchased
• Order Value
• Order History
• Delivery Information

Payment Information

Payments are securely processed by trusted third-party payment providers.

Mo Gemstone never stores your complete debit or credit card information.

Device Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Type
• Operating System
• Time Zone
• Cookies
• Website Activity
• Referral Source

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Deliver products worldwide
• Verify payments
• Prevent fraud
• Provide customer support
• Respond to inquiries
• Improve our website
• Personalize your shopping experience
• Send shipping updates
• Send promotional emails (only if you have opted in)
• Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Remember your preferences
• Keep your shopping cart active
• Improve website performance
• Analyze visitor behavior
• Measure advertising performance
• Show personalized advertisements

Our website may use services such as:

• Shopify
• Google Analytics
• Google Ads
• Meta (Facebook & Instagram)
• Payment Providers

You may disable cookies through your browser settings, although some website features may not function correctly.

4. Legal Basis for Processing (GDPR)

For visitors located in the United Kingdom and European Economic Area (where applicable), we process personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests

5. How We Share Information

We do not sell your personal information.

We may share information only with trusted service providers necessary to operate our business, including:

• Shopify
• Payment Gateways
• Shipping & Courier Partners
• Fraud Prevention Services
• Analytics Providers
• Marketing Platforms
• Government Authorities when legally required

These providers are authorized to process your information only for the services they provide to us.

6. International Data Transfers

Because we serve customers worldwide, your personal information may be processed or transferred to countries outside your country of residence where required to fulfill your order or operate our services.

We take reasonable measures to ensure your information remains protected during these transfers.

7. Data Retention

We retain your information only as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal obligations
• Resolve disputes
• Maintain business records

When your information is no longer required, it will be securely deleted or anonymized.

8. Your Privacy Rights

GDPR (United Kingdom & EEA)

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

• Know what personal information we collect
• Request deletion of your information
• Request correction of inaccurate information
• Receive a copy of your personal information
• Limit certain uses of sensitive personal information where applicable

Mo Gemstone does not sell or share personal information for monetary value.

Canada (PIPEDA)

Canadian customers may request:

• Access to their personal information
• Correction of inaccurate information
• Information about how their data is used
• Withdrawal of consent where permitted by law

Australia

Australian customers may request:

• Access to personal information
• Correction of inaccurate information
• Information regarding our privacy practices

9. Data Security

We use industry-standard security measures including encryption, secure payment processing, restricted access, and monitoring to help protect your personal information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Marketing Communications

If you subscribe to our newsletter or promotional emails, you may receive updates regarding:

• New Products
• Offers
• Promotions
• Discounts
• Special Events

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

11. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Please review their privacy policies before sharing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the updated Effective Date.

Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Mo Gemstone

Email: support@mogemstone.com

Website: https://mogemstone.com

Monday – Friday

9:00 AM – 6:00 PM (IST)